Refund policy

At Cover North, we believe timeless style should come with complete peace of mind. If something is not quite right, our return process is designed to be clear, fair, and straightforward so you can shop with confidence.

Return window
You may request a return within 60 days from the date your order is delivered. This gives you ample time to review your purchase at home.

Condition of returned items
All items must be unused, unworn, and in their original condition. Original packaging, tags, and any included accessories must be returned with the item. Products that show signs of wear or use cannot be accepted.

How to start a return
To begin a return, please contact us by email at info@covernorth.com. Include your order number and a short explanation so we can assist you quickly and accurately.

Return shipping
Return shipping costs are the responsibility of the customer. We strongly recommend using a trackable shipping method, as this helps ensure your return arrives safely and can be confirmed.

Restocking fees
We do not charge any restocking fees. The amount refunded will be based solely on the returned item.

Exchanges
If you would prefer an exchange instead of a refund, simply mention this in your email. We will let you know the next steps and availability.

Refund processing
Once your return is received and inspected, refunds are processed within 7 business days. After the refund is issued, your bank or payment provider may require additional business days to complete the transfer to your account.

Need help?
If you have questions at any point or need guidance with your return, our team is always happy to help. Please contact us anytime at info@covernorth.com. We are here to make your experience with Cover North smooth, transparent, and reassuring.